*Original Source, TheCrewSource.net
Major Customer Complaint about The Avent Techs
I have been the President of Corporate Events at my company for 10-years. Never, in all of my years have I experienced such outrageous and unprofessional behavior from an AV labor provider, EVER.
We hired The Avent Techs for one of our events, it was a big client event. When I booked the event, I was guaranteed 10 professional AV labor technicians would arrive at 6AM to begin setting up. By 7, nobody arrived. I called the company and nobody answered – NOBODY ANSWERED THE GOD DAMNED PHONE. I left message after message, and not one of my calls was returned. As we approached 9:30, 4 techs showed up in sloppy attire, reeking of cigarettes and looked hungover. Trying to get them to do their jobs was a feat of inexplicable complication. Noon was fast approaching and nothing was getting done. Again, NOT A GOD DAMNED THING was getting accomplished for our event at 7PM. I continued calling The Avent Techs. No answer and nobody returned my calls. I was in a complete panic and had no idea what to do. How were we going to get the techs we needed in such a short period of time to create a spectacular affair?! I was losing hope fast.
The only thing that saved the event was OUR COMPANY’S labor coordinator who called in some last minute favors. We were able to salvage the event. Sadly, it wasn’t up to par. We sent TheAventTech labor crew home.
I spent the next day trying to get in touch with The Avent Techs, Eddie Abdalla, and others, but nobody contacted me. We spent close to $4,000 with The Avent Techs for NOTHING. Because they refused to contact us and treat us with a modicum of respect, we stopped payment on our credit card, it was the only way to get our money back for services NOT RENDERED. We also filed a complaint with The Better Business Bureau. We’re writing reviews and sharing our story with anyone who will listen. We believe it is tremendously important for those of us who work in events to make sure that others know exactly what they’re getting into, especially in this case. The Avent Techs took our money, wasted our time and did everything in their power to ruin our event.
- DO NOT TRUST THE AVENT TECHS.
- DO NOT USE THE AVENT TECHS
- THE AVENT TECHS HAS NO CUSTOMER SERVICE
- THE AVENT TECHS DON’T CARE ABOUT THEIR CUSTOMERS
- THE AVENT TECHS LABOR FORCE IS AN ABSOLUTE JOKE
I never want this to happen to another company again. I am deeply disturbed that there is a company out there who purports to provide AV Technician and quality customer service when all they do is take advantage of businesses and steal their money.